Quality Vision & After-Sales Support
Preventive quality · Customized service · Full lifecycle commitment ♪
Our Vision
We are committed to minimizing after-sales quality issues.
We provide after-sales service → We are committed to making after-sales as infrequent as possible
We fix problems after they happen → We work to prevent them from happening in the first place
We respond quickly → We stop problems at the source
Prototype / Trial Phase Customers
For customers in the sample or trial phase, our focus is on:
- Technical support and design collaboration
- First article inspection and approval
- Process communication and alignment
- Smooth transition to production
Our Reality: We serve every customer with dedication and flexibility. ♫
Warranty Period
| Product Type | Warranty Period |
|---|---|
| Bare PCB | 12 months from date of receipt |
| PCBA | 3 / 6 months from date of receipt |
Warranty Coverage
| Covered | Not Covered |
|---|---|
| Soldering quality (cold joints, bridging, insufficient solder) | Damage caused by improper use or handling |
| PCB manufacturing defects (open circuits, shorts, delamination) | Unauthorized modification or repair without our consent |
| Component failure (confirmed as incoming material quality issue) | Operation beyond specified conditions (e.g., overvoltage, overcurrent) |
| Non-conformance to samples or drawings | Normal wear and tear or end of service life |
| Assembly defects (e.g., loose screws, broken latches) | Quality issues with customer-supplied materials |
Tailored After-Sales Solutions
We offer customized after-sales support based on product characteristics and customer needs.
Product Type
Warranty period, coverage scope — consumer vs. industrial vs. automotive
Order Volume
Response priority, spare parts availability — higher-volume customers receive more comprehensive support
Collaboration Stage
Prototype support vs. mass production support — technical assistance vs. delivery assurance
Customer Preference
Service scope, communication style — reports, speed, or on-site support
Target Market
After-sales coverage, local support options — export vs. domestic
Product Lifecycle
EOL support — additional support or spare parts stocking before and after phase-out
